Terms of Service

Last updated: August 13, 20261. Scope of Services
VISION1st provides specific infrastructure design, deployment, and configuration services for B2B clients strictly according to the selected service package ("Email Foundation", "Outbound Infrastructure", or "Deliverability Diagnosis") as described on vision1st.co at the time of purchase.
Our obligations are limited to the deliverables defined in the chosen package. Any work outside that scope is not included and will only be performed under a separate written agreement at our standard hourly rates.These Terms, along with the Acceptable Use Policy (AUP) and Privacy Policy (PP), constitute the complete agreement between the parties.We reserve the right to refuse or cancel any order before deployment begins if we determine that the client's domain, infrastructure, requirements, or business activities fall outside our service scope or risk profile. In that case we issue a full refund, as no services will have been performed.2. Contract Formation
A binding contract is formed only when the Client successfully completes payment via a secure payment processor.
By paying, the Client confirms they have read, understood, and agree to these Terms of Service, the Acceptable Use Policy, and the Privacy Policy in full.3. Client Obligations
The Client must provide all required information, assets, and access credentials (including domain and DNS access) promptly through the onboarding form or subsequent written requests.
Failure to do so prevents us from starting or completing the work and does not constitute a breach by VISION1st.
If multiple people act on behalf of the Client, the Client is responsible for designating a single authorised point of contact. We may rely on communications received through the designated channels unless we receive prior written notice of a change.
3.1 Credentials and access
We provide secure one-time links for sharing passwords and sensitive credentials. If the Client shares passwords, API keys, or other sensitive access information through any other channel, VISION1st bears no responsibility for any resulting compromise, loss, or damage.
3.2 Ownership
Domain ownership and mailbox ownership always remain with the Client. VISION1st never takes ownership of the Client's domains or email accounts.4. Project Continuity and Acceptance
We proceed with deployment of the agreed infrastructure once payment and required access are in place. Delays caused by the Client's failure to provide timely access, information, or approvals do not constitute a breach by VISION1st.
After technical deployment is complete, the Client has three (3) business days to review the work and notify us in writing of any material defects directly attributable to our implementation.
If no such notice is received within that period, the deliverables are considered accepted. Minor preferences or changes of mind do not count as valid grounds for rejection.[Engagement completion and post-delivery definitions will be updated later.]5. Payment Terms
All fees are payable 100% upfront and are non-refundable once services have commenced. Payments are processed exclusively through a third-party payment processor. Work does not begin until full payment has cleared.
If the Client initiates a chargeback, reversal, or payment dispute after services have started, the Client agrees to contact us first at [email protected] to resolve the issue. We reserve the right to suspend services immediately and to submit all relevant documentation (including these Terms) to the payment processor to contest any unwarranted dispute.6. Finality of Sale – No Refunds
All sales are final. Because technical work begins immediately upon payment, no refunds (full or partial) are issued once services have commenced.
The Client acknowledges the digital and service-based nature of the deliverables and waives any right to refunds or chargebacks after deployment has started.7. Support & Communication
Support is provided only according to the selected package. Channels are limited to email at [email protected] and, where included in the package, a designated communication platform (e.g., Slack or similar).
Support hours are Monday to Friday, 9:00 AM – 5:00 PM CET. Requests outside these hours or on weekends/public holidays are handled on the next business day. Specific response times are those stated on the pricing page for the chosen package at the time of purchase.
We address system-level issues that arise directly from our original deployment, provided the infrastructure has not been modified or compromised by the Client or any third party. We may decline further support if the original deployment has been altered without our prior written consent.8. Guarantee
Where a package includes a guarantee that we will stay with the Client until the covered items are fully fixed and working, that guarantee is strictly limited to the deliverables and scope of the purchased package. It applies only to material defects in VISION1st's own implementation.
The guarantee does not cover:
• Pre-existing domain or IP reputation issues
• Blacklisting or deliverability problems caused by third parties
• Issues arising from the Client's own sending behaviour after handover
• Any matter outside the defined scope of the purchased package9. AI-Powered Assistant
The V1 Assistant on the website is an automated tool that provides general information only. Its responses may contain inaccuracies. It does not constitute professional advice, a binding quotation, or an offer. The Client must not rely on it, and VISION1st has no liability for decisions or actions taken based on its output.10. Electronic Communication
All formal notices under these Terms must be sent by email to [email protected].11. Confidentiality
Both parties agree to keep confidential all proprietary information, technical specifications, and business strategies disclosed during the engagement.12. Intellectual Property
All proprietary methodologies, architectures, system designs, and know-how remain the exclusive property of VISION1st. The Client receives only a limited, non-exclusive, non-transferable licence to use the deployed infrastructure for its internal business purposes. No other rights are granted.13. Data Integrity & System Stability
The Client is solely responsible for maintaining adequate backups of all data. VISION1st is not liable for any data loss, even if it occurs during migration or deployment.
The Client acknowledges that DNS modifications involve inherent risks. We are not liable for email delivery interruptions, downtime, or other issues resulting from incorrect information supplied by the Client, pre-existing domain configurations, DNS propagation delays, or third-party actions.
The Client remains fully responsible for the security of its own accounts, credentials, and systems.14. Limitation of Liability
VISION1st's total cumulative liability under this agreement, regardless of the legal theory, will not exceed the total amount actually paid by the Client for the specific services in question.15. Exclusion of Consequential Damages
Under no circumstances is VISION1st liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.16. Third-Party Dependencies
We rely on various third-party services to deliver our offerings (for example: cloud hosting providers, domain registrars, payment processors, collaboration tools, and form/intake services). We are not responsible or liable for outages, policy changes, price increases, or service discontinuations by those third parties.17. Force Majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including internet failures, power outages, cyber-attacks, natural disasters, pandemics, government actions, or strikes.18. Termination for Cause
We may terminate this agreement immediately without refund if the Client becomes non-responsive, abusive, uncooperative, or otherwise fails to meet its obligations. Professional conduct is required at all times. [Full termination provisions, including notice periods and post-termination obligations, will be updated later.]19. Assignment
The Client may not assign or transfer any rights or obligations under this agreement without our prior written consent. We may assign this agreement in connection with a merger, acquisition, or sale of our business or assets.20. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.21. Amendments
Any modification to these Terms, the Acceptable Use Policy, or the Privacy Policy will be posted on our website with a revised "Last updated" date. Continued use of our services after modifications constitutes acceptance of the updated terms. Material changes affecting your rights or obligations will be communicated via email at least 30 days before taking effect.22. Entire Agreement
These Terms, together with the Acceptable Use Policy and Privacy Policy, constitute the entire agreement between the parties and supersede all prior understandings, representations, or agreements, whether written or oral.23. Governing Law and Jurisdiction
These Terms are governed exclusively by the laws of Germany. The exclusive place of jurisdiction for any disputes is Dietmannsried, Germany.24. Contact
For questions about these Terms, please contact [email protected].

Acceptable Use Policy

Last updated: August 13, 2026This Acceptable Use Policy ("AUP") forms part of the agreement between VISION1st ("VISION1st", "we", "us", or "our") and its clients.
It applies to all email infrastructure, domain configurations, deliverability systems, and related services we provide. This AUP is incorporated into the Terms of Service by reference and forms a binding part of the overall agreement.1. Purpose and Scope
VISION1st provides technical infrastructure services only. We do not send emails on behalf of clients and we do not manage email content or recipient lists. The Client is solely responsible for all content, data, and activities carried out through the infrastructure we deploy.2. Prohibited Uses
The Client must not use the services in connection with any of the following:
2.1 Unsolicited email
Sending unsolicited bulk email (spam) or any unsolicited commercial communication that violates applicable anti-spam laws (including CAN-SPAM, GDPR, or equivalent regulations).
2.2 Illegal or harmful activity
Phishing, social engineering, scams, fraud, or any other illegal, deceptive, or harmful activity.
2.3 Non-consensual lists
Using purchased, rented, scraped, harvested, or otherwise non-consensual email lists.
2.4 Unlawful content
Transmitting content that violates any applicable law, including data-protection, consumer-protection, intellectual-property, or anti-spam rules.
2.5 Reputation damage
Any activity that damages, or is likely to damage, VISION1st's IP reputation, deliverability rates, or network standing.
2.6 High-risk industries
High-risk industries or verticals (including gambling, payday loans, adult content, cryptocurrency, nutritional supplements, or any other sector with elevated abuse potential) without our prior explicit written approval.
2.7 Excessive load
Any action that places an unreasonable or disproportionate load on our infrastructure or on third-party providers.3. Client Responsibilities
The Client agrees to:
3.1 Lawful use
Use the infrastructure only for lawful business purposes.
3.2 Consent and opt-out
Maintain valid consent records and compliant opt-out mechanisms for all email communications.
3.3 International compliance
Comply with the anti-spam and consent rules of every country or jurisdiction into which the Client sends email.
3.4 Reputation management
Actively monitor and manage its own sender reputation.
3.5 Immediate cessation
Immediately stop any activity that causes high complaint rates, blacklisting, or other deliverability problems.
3.6 Cooperation
Cooperate fully with any investigation we conduct regarding suspected violations.4. Enforcement
We reserve the right to monitor, investigate, and take appropriate action in response to any suspected violation of this AUP.
If a breach occurs, we may, at our discretion and without prior notice:
4.1 Warning
Issue a warning.
4.2 Suspension
Temporarily suspend services.
4.3 Termination
Permanently terminate services without refund. [Termination provisions will be updated later in accordance with the unified Terms of Service.]
4.4 Legal remedies
Pursue any other available legal remedies, subject to the liability limitations defined in the Terms of Service.5. Indemnification
The Client agrees to indemnify, defend, and hold harmless VISION1st, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to the Client's use of the infrastructure, including any violation of this AUP.6. No Liability
VISION1st accepts no responsibility or liability for the Client's email content, recipient lists, sending practices, or any resulting consequences, including blacklisting, delivery failures, or legal actions.7. Updates to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised "Last updated" date. Continued use of our services after modifications constitutes acceptance of the updated terms. Material changes affecting your data will be communicated directly via email at least 30 days before taking effect.8. Contact
For questions about this AUP, please contact [email protected].

Privacy Policy

Last updated: August 13, 20261. Data Controller
The entity responsible for the processing of your personal data on this website is:VISION1stc/o MDC#vision
Welserstraße 3
87463 Dietmannsried
GermanyContact: [email protected]2. General Information
Your data is shared with third parties only under these conditions:2.1 Explicit Consent
You have actively agreed to the sharing.
2.2 Contractual Fulfillment
Required to deliver services to you (e.g., payment processors).
2.3 Legal Requirement
Mandated by law (e.g., tax or regulatory obligations).
2.4 Protected Interests
To safeguard our legitimate business interests where your interests do not override.3. Third-Party Service Providers & Data Transfers
We use a limited set of professional tools to operate the website and deliver services. Some providers may process data on servers in the United States. Transfers are covered by the EU-U.S. Data Privacy Framework or Standard Contractual Clauses.
3.1 Hosting & Infrastructure
Cloud hosting and content-delivery services process technical metadata (IP addresses, system logs) based on our legitimate interest in running a secure website.
3.2 Payment Processing
A reputable payment service provider processes the data required to complete transactions and meet fiscal record-keeping obligations.
3.3 Forms & Client Intake
We use a secure form and intake service to collect information submitted through contact forms, onboarding forms, and similar tools on the website. This service processes the data you submit so we can respond to enquiries and begin projects.
3.4 Communication & Project Tools
We use standard professional email, scheduling, and collaboration tools to manage correspondence and projects.
3.5 Domain & Security Services
Accredited domain registrars and security providers are used to maintain our online presence and protect the site.
3.6 Subprocessors
A current list of active subprocessors is available upon request at [email protected]. We notify clients of material changes to subprocessors that affect their projects.
3.7 International Transfers
For transfers outside the European Economic Area, we rely on adequacy decisions where available, or Standard Contractual Clauses approved by the European Commission. Where providers participate in the EU-U.S. Data Privacy Framework, we verify their certification status before engagement.4. Personal Data Categories & Processing Activities

Data CategoryPurposeLegal BasisRetention
Business contact informationClient communication, project managementContract performance (Art. 6(1)(b))Duration + 10 years
Onboarding form dataDeliverability audit, infrastructure setupContract performance (Art. 6(1)(b))Duration of engagement
Technical infrastructure dataService delivery, ongoing monitoringContract performance (Art. 6(1)(b))Duration + 3 months post-termination
Website usage dataWebsite security, analyticsLegitimate interest (Art. 6(1)(f))90 days
Authorization recordsEvidence of client consentLegal obligation (Art. 6(1)(c))Duration + 7 years
Payment & billing infoTransaction processing, tax complianceContract performance (Art. 6(1)(b))10 years

4.1 What We Do Not Process
• Email message bodies or attachments from client accounts
• Personal data contained within message content beyond metadata necessary for authentication
• Credentials shared outside our designated secure channels
• Data from individuals under 16 years of age5. Credentials and Sensitive Access
We provide secure one-time links for sharing passwords and other sensitive credentials. We do not store these credentials beyond the time needed to complete the relevant work.
Project-related credentials and access data retention timelines will be updated later. [Specific deletion triggers and post-engagement handling will be defined in future updates.]6. No AI Processing of Client Data
We do not feed client data, credentials, domain information, or project materials into external AI systems or third-party AI processing services. This prohibition extends to our contractors, subcontractors, and service providers engaged in client work. We maintain written agreements with all partners confirming this restriction.7. Automated Decision-Making & Profiling
We do not engage in automated decision-making, including profiling, that produces legal effects or similarly significant impacts under Article 22 GDPR. All deliverability assessments and infrastructure recommendations involve human review and oversight.8. Data Breach Notification
In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify you without undue delay and no later than 72 hours after becoming aware of the breach, as required by Article 34 GDPR. Notifications will include the nature of the breach, likely consequences, and measures taken or proposed.9. Data Retention
We store personal data only as long as necessary for the purposes described above or as required by German statutory retention periods (typically 6–10 years for tax and commercial records). Specific retention periods vary by data category as outlined in Section 4.
Upon termination of services, we retain minimal archival data only as required by law and delete all other project-specific data within 90 days unless otherwise specified in writing. [Detailed post-termination data handling procedures will be updated later.]10. Your Rights
Under the GDPR, you have the following rights regarding your personal data. We respond to all requests within 30 days.
10.1 Right of Access
You have the right to request a copy of the personal data we hold about you (Art. 15 GDPR).
10.2 Right to Rectification
You have the right to have inaccurate data corrected or incomplete data completed (Art. 16 GDPR).
10.3 Right to Erasure
You have the right to request the deletion of your personal data (Art. 17 GDPR). This right is subject to legal limitations; we are required to retain certain financial and transactional records for tax and commercial purposes (typically 6–10 years under German law).
10.4 Right to Restriction of Processing
You have the right to request that we limit how we use your data under certain circumstances (Art. 18 GDPR).
10.5 Right to Data Portability
You have the right to receive your data in a structured, commonly used, and machine-readable format (Art. 20 GDPR).
10.6 Right to Object
You have the right to object to the processing of your data based on legitimate interests (Art. 21 GDPR).
10.7 Right to Withdraw Consent
Where we process data on the basis of your consent (for example, the Deliverability Diagnosis), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
10.8 Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR).The competent authority for VISION1st is:Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach
Germany
https://www.lda.bayern.de11. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. We will post updates on this page with a revised "Last updated" date. Continued use of our services after modifications constitutes acceptance of the updated terms. Material changes affecting your data will be communicated directly via email at least 30 days before taking effect.12. Contact & Questions
For privacy-related questions, requests to exercise your rights, or to obtain our subprocessor list, please contact [email protected].This policy applies to all VISION1st services, including website visitors, onboarding applicants, and active clients. References to governing law in Section 1 correspond to the Terms of Service §23.

Data Practices

Privacy and transparency guide what we do. Read exactly how we handle your data.

This page is under preparation. Additional information will be published shortly.