VISION^1st Agency

Legal notice (Impressum)

Information according to § 5 TMG:
Bianca Luong
c/o MDC#vision
Welserstraße 3
87463 Dietmannsried
GermanyContact:
Email: [email protected]
Phone: +49 152 14748053Responsible for content according to § 18 (2) MStV:
Bianca LuongTax Info:
VAT ID: DE462231907

Terms of service

1. Scope of Service
VISION1st is dedicated to providing specialized, high-impact deliverability infrastructure for B2B entities. Our services are focused exclusively on the design, deployment, and configuration of the infrastructure detailed in your chosen service package (Core Setup or Advanced Infrastructure) at vision1st.co.
By concentrating our expertise on these core areas, we ensure the highest level of performance for your setup. Should your needs evolve beyond the current package, we are happy to discuss potential custom additions, which can be arranged through a separate written agreement at our standard hourly rates.
2. Contract Formation
The contract is formed upon the client’s successful payment via Stripe. By processing payment, the client acknowledges the receipt of these terms and agrees to be bound by them.
3. Client Obligations
The client agrees to provide all necessary assets and access (including domain and DNS access) via the provided onboarding form or further requests promptly. Failure to provide access prevents the commencement of services.
4. Project Continuity
VISION1st commits to the efficient deployment of the agreed infrastructure. Delays caused by the client’s failure to provide necessary access do not constitute a breach of contract by VISION1st.
Upon completion of the technical deployment, the client shall have [3] business days to review the infrastructure. The project will be deemed accepted if no written notice of a material defect is provided within this period. Minor adjustments or 'change of mind' requests do not constitute grounds for non-acceptance
5. Payment Terms
All fees are due 100% upfront upon receipt of invoice. Payments are processed via Stripe. Services will not commence until funds have cleared. All fees are quoted exclusive of applicable VAT/taxes.
6. Finality of Sale
All sales are final. Given that work on the technical infrastructure commences immediately upon purchase, we are unable to offer refunds (partial or otherwise) once a service has been initiated.
Due to the digital and service-based nature of these setups, all transactions are considered non-refundable once the service has commenced.
7. Support & Communication
Support for VISION1st services is tiered based on your selected package. We provide dedicated support via email at [email protected] and, where applicable, through your assigned priority Slack channel. We operate Monday through Friday, 9:00 AM to 5:00 PM (CET), with requests submitted outside of these hours, weekends, or public holidays processed the next business day.
We are committed to the integrity of the infrastructure we deploy. In the event of a system-level issue, we pledge to remain engaged with the client until a resolution is achieved, provided the integrity of the original deployment has not been compromised by unauthorized third-party modifications.
8. Electronic Communication
All formal notices and support interactions shall occur via email.
9. Confidentiality
Both parties agree to keep all proprietary business information, strategy, and technical specifications shared during the engagement strictly confidential.
10. Intellectual Property
VISION1st retains all rights, title, and interest in its proprietary methodology, architecture, and system design. The client is granted a non-exclusive license to use the deployed infrastructure for their own business operations.
11. Data Integrity & System Stability
While VISION1st takes all reasonable technical precautions to protect data during migration, the client is responsible for maintaining their own backups. VISION1st is not liable for loss of data resulting from third-party system failures.
The client acknowledges that modifications to DNS records carry inherent risks. VISION1st is not liable for temporary email delivery interruptions caused by incorrect information provided by the client, pre-existing configuration errors in the client’s domain, or DNS propagation delays outside our control.
However, we stand by our work; should any technical defect arise directly from our implementation, we will perform the necessary remediation at no additional cost, ensuring the system reaches the intended, stable operational state.
12. Limitation of Liability
VISION1st's total liability for any claim arising out of or related to this agreement shall not exceed the total amount actually paid by the client to VISION1st for the services provided.
13. Exclusion of Consequential Loss
VISION1st shall not be liable for any indirect, incidental, or consequential damages, including loss of profit or revenue, arising from the use or inability to use the provided infrastructure.
14. Third-Party Dependencies
VISION1st utilizes third-party providers (e.g., Google Workspace, domain registrars). We are not responsible for service outages or changes in policy by these third-party platforms.
15. Unforeseeable Disruptions (Force Majeure)
VISION1st is not liable for failures or delays in performance resulting from events beyond our reasonable control. This includes, but is not limited to, internet infrastructure outages, power failures, cyber-attacks, or natural disasters.
16. Termination for Cause
VISION1st reserves the right to terminate the contract immediately without refund if the client is non-responsive, abusive, or fails to cooperate. Professional standards must be maintained at all times.
17. Severability Clause
If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
18. Written Form Requirement
Any modifications or amendments to these terms must be agreed upon in writing by both parties.
19. Agreement Integrity
These terms constitute the entire agreement between the client and VISION1st, superseding any prior discussions or representations.
20. Jurisdiction
These terms shall be governed by the laws of Germany. The exclusive place of jurisdiction for any disputes shall be Dietmannsried, Germany.

Privacy Policy

1. Data Controller
The entity responsible for the processing of your personal data on this website is:VISION1st Agencyc/o MDC#vision
Welserstraße 3
87463 Dietmannsried
GermanyContact: [email protected]2. General Information
Personal data will not be transferred to third parties for purposes other than those listed below. We only share your personal data with third parties if:
2.1 Consent: You have given your express consent.
2.2 Contractual Necessity: The disclosure is necessary for the performance of a contract with you (e.g., processing payments via Stripe).
2.3 Legal Obligation: There is a legal requirement to disclose the data.
2.4 Legitimate Interest: The disclosure is necessary to protect our legitimate interests, provided these are not overridden by your interest in non-disclosure.3. Third-Party Service Providers & Data Transfers
To provide our services, we utilize a suite of professional infrastructure and administrative platforms. Please note that data may be transferred to servers in the United States. These transfers are handled in accordance with the providers' adherence to the EU-U.S. Data Privacy Framework or appropriate Standard Contractual Clauses to ensure an adequate level of data protection.
3.1 Digital Infrastructure & Hosting:
We utilize third-party cloud hosting and content delivery services to ensure the stability, security, and performance of our digital presence. These providers process technical metadata (such as IP addresses and system logs) based on our legitimate interest in maintaining a secure online environment.
3.2 Financial & Payment Processing:
We partner with established global payment infrastructure providers to process client transactions. Data processed in this context is limited to the information required to facilitate financial transactions and comply with fiscal record-keeping regulations.
3.3 Client Intake & Administrative Workflows:
We employ secure, cloud-based data collection and project management tools to facilitate client onboarding and service request intake. These platforms are selected based on their commitment to high security and data integrity standards, enabling efficient project coordination.
3.4 Professional Communication Suites:
We leverage industry-standard collaboration and communication software to manage professional correspondence. This includes email, scheduling, and document management systems. Processing is based on our legitimate interest in conducting efficient, secure, and professional business operations.
3.5 Domain Management & Registry Services:
We utilize accredited domain registrar and registry service providers to maintain our online presence. These services are essential for domain resolution and network security. In certain instances, we employ privacy protection features to ensure compliance with data minimization principles regarding registrant information.4. Data Retention
We only store your personal data for as long as is necessary to fulfill the purposes described above or as required by statutory retention periods (e.g., tax and commercial law requirements, which generally mandate storage for 6 to 10 years in Germany).5. Your Rights (Data Subject Rights)
Under the GDPR, you have the following rights regarding your personal data:
5.1 Right to Access (Art. 15 GDPR): You have the right to request a copy of the personal data we hold about you.
5.2 Right to Rectification (Art. 16 GDPR): You have the right to have inaccurate data corrected or incomplete data completed.
5.3 Right to Erasure (Art. 17 GDPR): You have the right to request the deletion of your personal data. Note: This right is subject to legal limitations; we are legally required to retain certain financial and transactional records for tax and commercial purposes (typically 6–10 years under German law).
5.4 Right to Restriction of Processing (Art. 18 GDPR): You have the right to request that we limit how we use your data under certain circumstances.
5.5 Right to Data Portability (Art. 20 GDPR): You have the right to receive your data in a structured, commonly used, and machine-readable format.
5.6 Right to Object (Art. 21 GDPR): You have the right to object to the processing of your data based on legitimate interests.To exercise these rights, please contact us at [email protected].